Shipping policy
Discreet Packages
Because we value and care for your privacy, all our shipments are discreet. This means that all our orders are packaged in boxes or envelopes that go unnoticed and that at no time indicate that they are sent by sisutoys.com
Shipments to:
Puerto Rico
Shipments to Puerto Rico are processed between 2-3 days from when the order is placed on sisutoys.com. Once they are taken to the postal service (USPS), they could take approximately 7 - 10 days to arrive. Claims for loss, delay or handling of the package while it is in the possession of any of the postal services are made directly to each of the companies.
USA
Shipments to the United States are processed between 2-3 days from when the order is placed on sisutoys.com. Once they are taken to the postal service (USPS), they could take approximately 5 - 7 days to arrive. Claims for loss, delay or handling of the package while it is in the possession of any of the postal services are made directly to each of the companies.
Other countries
Shipments to any other country in the world are processed between 2-3 days from when the order is placed on sisutoys.com. Once they are taken to the postal service, they could take approximately 10 - 30 days to arrive. It all depends on the country and the shipping services available. Claims for loss, delay or handling of the package while it is in the possession of any of the postal services are made directly to each of the companies.
IMPORTANT:
If you give us an incorrect, incomplete or non-existent address:
We are not responsible if the address you provide us on the order is incomplete or incorrect. Sisu Toys offers free shipping on every order on orders of $30 or more. But, if the postal service returns the package due to an incorrect, incomplete or missing address, the customer is responsible for paying for reshipment through PayPal, Venmo or ATH Móvil. Shipping costs can fluctuate from approximately $8.00 to $14.00, depending on the area and weight.
Postal mail service:
Any claim for loss or accident of the package in the hands of the postal service must be made directly to the corresponding company, using the tracking number assigned to the order.
Because we value and care for your privacy, all our shipments are discreet. This means that all our orders are packaged in boxes or envelopes that go unnoticed and that at no time indicate that they are sent by sisutoys.com
Shipments to:
Puerto Rico
Shipments to Puerto Rico are processed between 2-3 days from when the order is placed on sisutoys.com. Once they are taken to the postal service (USPS), they could take approximately 7 - 10 days to arrive. Claims for loss, delay or handling of the package while it is in the possession of any of the postal services are made directly to each of the companies.
USA
Shipments to the United States are processed between 2-3 days from when the order is placed on sisutoys.com. Once they are taken to the postal service (USPS), they could take approximately 5 - 7 days to arrive. Claims for loss, delay or handling of the package while it is in the possession of any of the postal services are made directly to each of the companies.
Other countries
Shipments to any other country in the world are processed between 2-3 days from when the order is placed on sisutoys.com. Once they are taken to the postal service, they could take approximately 10 - 30 days to arrive. It all depends on the country and the shipping services available. Claims for loss, delay or handling of the package while it is in the possession of any of the postal services are made directly to each of the companies.
IMPORTANT:
If you give us an incorrect, incomplete or non-existent address:
We are not responsible if the address you provide us on the order is incomplete or incorrect. Sisu Toys offers free shipping on every order on orders of $30 or more. But, if the postal service returns the package due to an incorrect, incomplete or missing address, the customer is responsible for paying for reshipment through PayPal, Venmo or ATH Móvil. Shipping costs can fluctuate from approximately $8.00 to $14.00, depending on the area and weight.
Postal mail service:
Any claim for loss or accident of the package in the hands of the postal service must be made directly to the corresponding company, using the tracking number assigned to the order.